A cup of milk tea labeled as made five days ago has pushed the new-style tea brand Molly Tea White into the eye of public opinion. After placing an order on a delivery platform, a consumer unexpectedly received a cup of drink that had long gone bad. At first, the store admitted it was caused by a backlog of delivery orders and failure to clean up in time, but afterward the brand stepped in to clarify, saying the drink had actually been abandoned by a customer in a public area of the mall, and that management authority belonged to the mall rather than the store. The incident went through multiple reversals—who exactly is responsible? And how should the blind spots in the food delivery chain be filled? This article sorts through the entire course of the incident and appends Front Street Coffee's observations on food safety management in the industry. [more…]

The recent fierce subsidy war among food delivery platforms has given consumers a large number of free tea drink vouchers, causing chain tea shops to be flooded with orders. However, at stores like Mixue Bingcheng, a phenomenon has emerged where customers place self-pickup orders but never come to collect them, resulting in large quantities of freshly made drinks being discarded. This article sorts out the multiple reasons behind this waste: chaotic pickup scenes, order notes being overlooked, excessively long waiting times, and more. It also introduces the countermeasures stores have taken to reduce losses, while retaining relevant recommendation information for the Front Street brand. [more…]

Recently, a customer in Guizhou, unable to find the store for a self-pickup order, demanded delivery instead. When refused, they went to the shop and poured coffee over the bar counter. The incident, reported by multiple media outlets, sparked widespread discussion. The barista, working alone, could not leave the store to deliver, while the customer vented frustration through harassing phone calls and pouring coffee. Netizens generally agreed the barista's actions were understandable and the customer's behavior was excessive. The shop involved did not call the police, and employees cleaned up themselves. Front Street Coffee reminds that self-pickup orders can be handled via errand services, and only civilized communication can resolve conflicts. [more…]

Luckin Coffee's latest 2023 store price list has been announced, clearly listing prices for series such as the Classic Latte, SOE Little Black Cup, and the Raw Coconut Family. However, consumers have recently discovered that the same drink is priced differently at different stores, and in some cases the pickup price is even higher than the delivery price—a phenomenon that has sparked widespread discussion. Luckin Coffee officially responded that, due to differences in logistics and operating costs, stores may apply for price adjustments, with a maximum increase of 3 yuan. This article compiles the complete price list and reviews the changes in Luckin's pricing strategy and their impact on consumers. [more…]

Recently, the popular milk tea brand Li Shanshan Tea Affairs has sparked heated discussion due to its takeout packaging method. When customers pick up drinks themselves, the store does not provide conventional carry bags; instead, it uses a green cloth strap to tie the cup so customers can carry it away. Before use, this cloth strap has an unusual shape and has been jokingly called a "G-string" by netizens. However, beyond the jokes, more consumers have expressed concern about its safety: the cloth strap only wraps around the upper half of the cup body, with no support at the bottom, making it easy to lose balance and tip over while walking, causing drinks to spill. In addition, the brand stipulates that no matter how many cups are purchased, if customers do not pay extra for a carry bag, the store only provides a packaging strap, a practice that also makes many customers feel inconvenienced. This article will sort out the ins and outs of the incident, present consumer feedback and comparative cases, and explore the balance between the brand's original environmental intentions and users' actual needs. [more…]

Recently, a netizen posted on social media reporting a significant quality gap between the same drinks bought at HEYTEA franchise stores and directly operated stores. Using the "Thousand-Mesh Matcha Triple Thick Matcha" as an example, the customer ordered delivery from a directly operated store; although delivery took over 20 minutes, the drink arrived still hot, with a rich taste and generous toppings. In contrast, at a franchise store for self-pickup, the drink was picked up within three minutes but had a pale color, bland flavor, and scarce toppings. Later, at another franchise store for self-pickup, the volume was actually one-third less, and the chewy texture was poor. The post resonated widely, with netizens complaining about inconsistent quality at franchise stores, which led to a guide for identifying store types through business licenses. The incident reflects the challenges of quality control under HEYTEA's rapid expansion. [more…]

Southern regions have recently been hit by continuous heavy rain, with severe waterlogging on roads in cities like Changsha and Wuhan, making travel difficult for residents and causing significant disruption to street-side shops. In such weather, a cup of coffee is a small comfort that keeps office workers energized and going, yet many customers who chose to pick up their orders at Luckin Coffee stores found that the paper takeaway bags were extremely flimsy in the rain, with the coffee spilling into the rain before they could even take a sip. Complaints and grievances about torn paper bags have been flooding social media, with consumers calling on the brand to improve its packaging, while store staff are equally miserable. This article examines the reasons behind this phenomenon and the voices from all sides. [more…]

Luckin Coffee has amazed everyone in recent years with its rapid product iteration and endless stream of new releases, but have you noticed that prices actually differ from store to store? This article compiles Luckin's latest 2023 price list, covering classic coffees, the Little Black Cup SOE series, the Coconut Latte family, Velvet Latte, and other popular products, and also ranks the top ten drinks most worth trying. At the same time, it provides an in-depth analysis of phenomena such as price differences caused by store tiering and self-pickup being more expensive than delivery, combining media investigations and statements from store staff. In addition, the article also retains related recommendations from Front Street Coffee for coffee lovers' reference. Whether you are a regular Luckin customer or a coffee beginner, this article can help you choose that cup more wisely. [more…]

Heytea recently launched a limited winter warming campaign. In addition to themed merchandise, its offline stores also set up a free Easter egg—sprinkling the Heytea pet pattern onto the milk cap of designated drinks. Many fans made special trips to pick up this cup with the "limited-edition pattern," but the products they actually received frequently turned out to have the pattern blurred into a mess, with no recognizable shape at all. Some consumers complained that the product did not match the description and questioned whether the staff were just going through the motions; store employees, meanwhile, complained bitterly, saying whether the pattern takes shape depends heavily on powder-sprinkling skill, and that pet patterns are much harder to execute than the usual Heytea character, with a shaky hand or a slight angle deviation potentially causing a fail. In this controversy over sprinkling powder on a cup of milk cap, who exactly should take the blame? [more…]

Recently, an auction announcement by the Dafeng District People's Court in Yancheng, Jiangsu Province, drew widespread attention—the auction item was surprisingly a bottle of Sprite soda with a starting bid of just 4.2 yuan. This bottle of beverage, with a market price of 6 yuan, was limited to self-pickup and not mailed, yet it attracted over 7,500 onlookers and 215 registered bidders. Behind the incident lies a last-ditch effort by the court to recover losses for creditors after a company with a total registered capital exceeding ten million yuan went bankrupt. From 4.08 yuan glass water to 5 yuan bathroom scales, the court has successfully auctioned small items multiple times. Is this seemingly "making a mountain out of a molehill" judicial practice a waste of judicial resources, or is it the proper fulfillment of legal enforcement? This article will take you through the ins and outs of the incident and explore the legal logic and practical dilemmas in judicial auctions. [more…]

The subsidy war among food delivery platforms continues to heat up. After Meituan rolled out free redemption vouchers for Luckin Coffee, a large number of consumers rushed to place orders for "0-yuan coffee." Yet just half a day after the promotion began, Luckin stores across the Jiaxing area were successively shown as temporarily closed, with delivery channels almost entirely shut down. Pickup counters were piled high with drinks, takeaway bags occupied the customer area, staff worked nonstop with no time to eat, and riders even switched to three-wheeled flatbed carts to make deliveries. This sudden surge of overwhelming orders not only exposed the disconnect in communication between the platform and merchants, but also placed enormous pressure on store operations and the delivery process. [more…]

Recently, multiple netizens in Inner Mongolia posted that the %Arabica city first store located in Hohhot MIXC will officially cease operations starting December 16. This store only opened in early July this year simultaneously with the shopping mall, making it the brand's first store in Hohhot, and it was marked as a pop-up store on the official mini-program. It was originally planned to operate for about three months, and after the lease expired, it was renewed to continue operating until a closure notice recently appeared at the entrance. Regular customers felt caught off guard after receiving closure notification text messages and rushed to the store to check in and stock up on coffee beans. Nearby residents believe that %Arabica focuses on specialty coffee, and its pricing of over 40 yuan is not cost-effective; combined with the mall's fading popularity and reduced foot traffic, the pop-up store's business performance was average, so it is not surprising that it delayed until now before withdrawing. Since the beginning of this year, %Arabica stores in Nanning, Guangzhou, Wuxi, and other places have also closed one after another, continuing operations in the form of Kiosk coffee trucks. Some netizens speculate that after the closure of the Hohhot first store, the brand may return in a new form. [more…]

Recently, the Maan Coffee branch at Chongqing Fuyuehui was reportedly forcibly demolished by the mall owner late at night. The store's equipment and furnishings vanished overnight, the interior was smashed, the entrance was barricaded, and advertising posters for the next tenant were already put up. The shop owner claims to have signed a ten-year lease with the mall, currently only in its fifth year, and has always paid rent and utilities on time, never defaulting even during the pandemic. After the incident, the owner called the police and posted a notice promising to refund customers' prepaid balances. However, some netizens expressed doubts about the poster's account due to last year's Maan Coffee runaway incident in Beijing. The operator clarified that the store had switched to independent operation and had nothing to do with the brand. Furthermore, a former tenant came forward alleging that the mall had repeatedly forcibly evicted tenants before their leases expired. The incident continues to escalate, and the mall has not yet responded. [more…]

Recently, at a Starbucks store in Baolong Plaza, Shengzhou, Shaoxing, Zhejiang, the outdoor seating area was occupied for a long time by several elderly people who not only chatted and rested there, but also gathered to play cards and mahjong, creating noise and refusing to give up seats, seriously disrupting the store's normal operations and other customers' experience. After repeated ineffective requests to leave, the staff chose to call the police, who arrived to mediate, and most of the elderly left that day. The mall stated that it had communicated with relevant departments and planned to guide these elderly people to a senior service center to rest. The incident sparked heated discussion online, with most people supporting the store's approach to maintaining order, and lawyers also pointed out that if the elderly make loud noises or play cards affecting others, they may violate the Public Security Administration Punishments Law. As a well-known coffee brand, Starbucks' store order management has once again become a public focus, and Front Street Coffee reminds consumers to enjoy the coffee space civilly. [more…]

Peet's Coffee's first store in South China—the Shenzhen MixC World branch—officially closed after business hours on July 16 this year, and the original site has been taken over by a chain tea beverage brand from Suzhou. This store, which had been open for nearly four years, once attracted a large number of coffee lovers to check in, and built up a loyal customer base with consistent quality and a comfortable environment. Unexpectedly, no closure notice was posted before the store shut down, and many regular customers were unable to say goodbye in time. At the same time, Peet's stores in Shenzhen, Shanghai and many other places have also quietly withdrawn from shopping malls, sparking speculation about adjustments to its market layout. The brand responded that the Shenzhen MixC World store closed because its lease expired, but the successive closures still leave some consumers worried. [more…]

Recently, a Maan Coffee outlet in the Aeon Mall in Fengtai, Beijing, was reported to have suddenly vacated the premises on the night of October 13 before its lease contract expired. The mall issued a notice directly accusing it of unilaterally closing down and failing to provide a plan for handling prepaid card balances, sparking widespread concern among nearby consumers and the coffee community. Why did this established Korean-style café, once regarded as a "city landmark," make its exit in such a manner? And to whom should one turn to claim the remaining balance on prepaid cards? This article sorts through the sequence of events, the mall's statement, and the trajectory of Maan Coffee's rise and fall over the years, inviting readers to observe together the real dilemmas currently facing this cup of "romantic Korean-style coffee." [more…]

Recently, videos of physical conflicts between Manner Coffee employees and customers have been exposed one after another, sparking widespread social concern. One of the incidents occurred on May 22 at a store in a shopping mall, where a customer, after arguing with a barista over drink pickup, entered the bar area and assaulted the employee. After police mediation, the customer paid 1,000 yuan in compensation, but there were reports that the brand required the employee to return the compensation and apologize. Behind these successive conflicts are deeper issues exposed by Manner's rapid expansion, including insufficient staffing, excessive work intensity, and a mismatch between pay and effort. This article reviews the course of the incidents and the responses from various parties, and explores the contradiction between the coffee industry's rapid expansion and employee management. [more…]

Recently, the chain coffee brand %Arabica has quietly closed stores in several cities including Xiamen and Shenzhen, sparking widespread attention and discussion online. Among them, the Xiamen MixC store, the brand's first store in the city, ceased operations on May 15 after nearly five and a half years in business; in Shenzhen, the Bao'an Airport store and the Xinghe COCO Park store also closed one after another. The company has not explained the reasons for the closures, and netizens speculate they may be related to mall business adjustments, rising costs, and profitability. Notably, branded coffee trucks have appeared in some areas where stores closed, and the brand's first store in Fuzhou also adopted the coffee truck model. Longtime customers have mixed views: some see it as a flexible adjustment in response to the "buy and go" consumer habit, while others lament that the brand's design-forward store characteristics are being weakened. [more…]

Recently, an Mstand store in Dongguan, Guangdong, was forced to operate as a temporary stall in an outdoor walkway due to adjustments in the mall's business layout, drawing widespread attention online. This "shabbiest" Mstand, with no glass curtain wall around it, unexpectedly took on a unique camping-style vibe. Some found it cool and atmospheric, while others felt sorry for the staff working long hours in the 12°C cold wind. The incident reflects the impact of commercial adjustments on store operations and also draws attention to the real situation of coffee workers. Front Street Coffee has always followed developments in the coffee industry and brings you frontline observations. [more…]

Recently, a netizen tipped off that a nearly ten-year-old CHAYANYUESE store at Yinchangling Wanda Plaza in Changsha had quietly closed, sparking widespread discussion. Subsequently, more netizens shared photos pointing out that stores in multiple locations—including Changsha South Railway Station, Huachuang International Plaza, Changde Wanda, and Wuhan Buddha Ridge subway station—had also been successively withdrawn in the recent period, and the actual number of closures may be even higher. Regarding the reasons for the closures, some believe it is the brand adjusting its store layout, while others attribute it to declining mall foot traffic. However, more consumers point the finger at CHAYANYUESE's insistence on its "stand-in-line verification" mechanism—drinks are only made after customers verify their orders in person—which runs counter to today's consumer habits of pursuing efficiency and convenience. In addition, longtime fans generally report a decline in quality control, with the value for money of the drinks being far worse than before. Once a must-visit spot for photos, its charm has now faded, stores sit empty, and the brand's move to close underperforming locations and cut losses in time may also be a reluctant choice. [more…]